Shipping policy

Shipping Policy

Thank you for choosing Carat Link. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so your fine gemstone links and jewelry arrive safely, securely, and discreetly. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Fully Insured Shipping on all eligible moissanite tennis bracelets, necklaces, chains, and jewelry hardware orders delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • All tennis bracelets and chains undergo multi-point prong tension checks, clasp engagement audits, link articulation tests, and anti-static vault packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via secure trackable carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal parcel volume peaks, and secure signature verification workflows.

4. Discreet Packaging & Order Tracking

To safeguard your investment and maintain confidentiality for surprise gifts and luxury deliveries, all Carat Link orders are shipped in neutral, tamper-evident outer boxes with zero external markings indicating jewelry contents. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Carat Link is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.