Contact information
Contact Us
If you have any questions regarding our moissanite carat weights, bracelet sizing, clasp security mechanisms, order status, shipping, or returns, please contact our customer concierge team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Carat Link |
| Website: | caratlink.shop |
| Email: | support@caratlink.shop |
| Phone: | +61 7 5437 9516 |
| Business Address: | 1 Piringa Street, Wurtulla, Queensland 4575, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for corporate administrative operations only. For vault security and transit insurance reasons, please do not dispatch returned fine jewelry, bracelets, or parcel packages to this address without obtaining an authorized return vault address, an RMA document, and secure transit packaging instructions from our support team first.